Contact Pupana

Need help with an order, product, sizing, delivery or return? We’re here to help.

Customer support

Email: hello@pupana.com

Please include your order number when contacting us about an existing order so we can assist you faster.

Business operator

Pupana is operated by MSH Advertising and marketing solutions - Ecommerce department.

Where we sell

Pupana currently serves customers in Australia, the United Kingdom, the United States and Canada. Product availability, pricing, shipping options and delivery estimates can vary by destination and are confirmed during checkout.

Returns and order issues

Before sending a return, please contact us for return instructions. Return destinations can vary depending on the product and fulfilment location. Items sent without return authorisation may be delayed or may not reach the correct return facility.

For more information, please see our Shipping & Returns page and Refund Policy.